Stop Losing 10-15% of Your Revenue

We are fully registered with the Information Regulator and undergo annual compliance audits. Our system includes built-in POPIA tools: consent management, data subject access requests, deletion workflows, and complete audit trails. We also provide you with compliance documentation for your practice.

All data is stored on secure servers located in Johannesburg and Cape Town, South Africa. Your data never leaves South African borders, ensuring compliance with POPIA's cross-border data transfer restrictions.

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. This is the same military-grade encryption used by banks and government institutions. All patient communications are encrypted end-to-end.

Our mobile-first platform works on any smartphone or tablet with a 4G/5G connection. The system includes offline mode that stores data locally and automatically syncs when connectivity returns. You can continue seeing patients even during extended power outages.

We guarantee 99.9% uptime, backed by our Service Level Agreement (SLA). Our infrastructure uses redundant servers across multiple South African data centers. In the unlikely event of downtime, you'll have offline access to critical patient data.

While not required, we recommend having a mobile hotspot as backup. Our system is designed to work on low-bandwidth connections (even 3G), so a basic mobile data plan is sufficient for business continuity during primary internet outages.

We're integrated with all major South African medical schemes including Discovery Health, GEMS, Momentum Health, Bonitas, Fedhealth, Bestmed, Polmed, and all schemes connected to the Healthbridge/MediSwitch network. We support real-time eligibility checks and claim submission for all of them.

PMB claims are our specialty. Our bureau team includes dedicated PMB specialists who understand the regulations and know how to fight rejections. We have specific workflows for GEMS, Polmed, and other schemes known for PMB complications. Our 24-hour resubmission guarantee applies specifically to PMB rejections.

Yes. Our system integrates directly with medical scheme authorization systems. You can submit pre-auth requests and receive responses within the system. For urgent cases, you'll see approval status in as little as 2-3 seconds for participating schemes.

Benefit verification typically takes 2-3 seconds. This includes checking the patient's membership status, available benefits, co-payment requirements, and Discovery Savings Account balance. You'll know if you can proceed with treatment before the consultation begins.

For small practices (1-3 doctors), implementation typically takes 2 weeks. Medium practices (4-10 doctors) take 3-4 weeks. Large or multi-location practices may take 4-6 weeks. We work around your schedule to minimize disruption and can often complete migration over weekends.

Yes, complete data migration is included at no extra cost. We migrate patient demographics, medical histories, billing records, and historical claims. Our team handles the technical aspects, and we validate 100% of migrated data before go-live.

We provide comprehensive training for all staff members: doctors, administrative staff, and billing personnel. Training includes live sessions, video tutorials, written guides, and ongoing support. We also offer role-specific training (e.g., clinical vs. administrative). Refresher training is available anytime.

Yes. We use a phased implementation approach where both systems run in parallel for a transition period. You choose your go-live date, and we provide extra support during the first 30 days. Most practices experience zero downtime during the switch.

Bureau Model: We handle all billing and claim management. You pay a percentage of collected revenue (typically 8-12%). No upfront costs, no monthly fees. Best for practices that want to outsource billing completely.

SaaS Model: You get full access to our EHR and billing software for a flat R2,999/month. Your staff submits claims using our platform. Best for practices that prefer to keep billing in-house.

Setup fees vary by practice size: Small practices (1-3 doctors) = R5,000-R8,000, Medium practices (4-10 doctors) = R10,000-R15,000. This covers data migration, system configuration, staff training, and go-live support. Bureau model clients often have reduced or waived setup fees.

The R2,999/month includes: Unlimited users, unlimited patients, full EHR access, real-time eligibility checking, claim submission, Smart-Validation, POPIA compliance tools, 24/7 support, regular software updates, cloud storage, and mobile access. There are no hidden fees or per-claim charges.

Our clients typically see 312% ROI within the first year. This comes from: reducing rejection rates (10-15% saved), faster payment cycles (30-90 days → 48 hours), recovered bad debt, reduced admin staff hours, and avoided POPIA penalties. Most practices recover their implementation costs within 60 days.

Smart-Validation prevents invalid claims from being submitted: checks ICD-10 codes, validates patient eligibility, verifies benefits availability, ensures proper documentation, and flags common errors. Combined with our bureau team's expertise in resubmitting rejections, we achieve 98% clean claim rates.

Standard support is available Monday-Friday, 8:00 AM to 6:00 PM SAST. Emergency support is available 24/7 for critical issues (system down, data access problems). All plans include phone, email, and live chat support.

Yes, all support is included. There are no additional charges for support tickets, phone calls, or training requests. Enterprise clients receive priority support with dedicated account managers and 30-minute emergency response time.

All updates are automatic and deployed during off-peak hours (typically Sunday nights). You'll receive advance notice of major updates. Updates include new features, security patches, and medical scheme requirement changes (e.g., when Discovery updates their claim formats). Zero downtime updates are our standard.

For critical issues (system unavailable, data access problems, claim submission failures), call our emergency line 24/7. Enterprise clients get 30-minute response time; other plans get 2-hour response time. We also provide temporary workarounds and offline access until the issue is resolved.